Knowledgebase

Categories


Client Area / Hosting Account Details 6

Information regarding your Simplex Hosting Account and Hosting Plan

Billing & Payments 8

Questions regarding billing and payments

Most Popular Articles


 I never received my welcome email

If you did not receive your welcome email or login information email from us this could be because of a spam blocker setup with your email provider. Please make sure you check your spam folder and/or junk email folder for our...

 Changing Account Ownership

You've probably noticed that you are unable to change your name or email address on your "My Details" page. This is to prevent account abandonment and ownership transfer issues. We understand that sometimes accounts are gifted, or are...

 What payment types do you accept?

Currently we accept Visa, Mastercard, Discover, American Express, Paypal and Bitcoin payments.At this time, we do not accept payment via check or money order.

 If I pay by eCheck when will my hosting or domain become active?

Hosting and domains are setup automatically once payment is made. If you make a payment via paypal eCheck then your domain will be registered and/or hosting will be setup as soon as your eCheck clears. This normally takes 3 to 4 business...

 I have a subscription but still receive an invoice

Every month we send you an invoice before payment is due or automatically deducted. Whether you have a paypal invoice or paypal payment with us, you will receive an invoice. This is done soley to remind you that yes, a payment is almost...